unexemplary behaviors have been adopted, taking advantage of the passivity of users. It will maintain its commitment to increasing commissions even if “i am left alone” santander raises commissions to account n spain in half the time than Namibia Phone Number List in the united kingdom this is how santander explains to its clients the 'commission' applied to accountana botín, during the presentation of santander results. Ana botín, during the presentation of santander results. given the general deterioration of the image of the banking sector, whether due to evictions, preferential payments or now due to floor clauses, ana botín launched this wednesday into a slight self-criticism about these scandals during the presentation of santander's results.
The president of the country's first bank was forced to recognize that “the world has changed” and that forces “ to do things differently .” the new times, he stressed, demand "different behaviors", admitting without saying so that some decisions that would have been adopted in the past would not be entirely exemplary . But he refused to explicitly acknowledge that things had been done wrong before. He showed signs of accepting the criticism that banks may have abused customer trust, attributing it, in any case, to the passivity shown by the population with financial matters. But he also wanted to highlight afterwards the good practices that have been carried out: the role that banks have had during the crisis and the functioning of the spanish mortgage market, which has allowed 87% of spaniards to own their homes. In his opinion, day-to-day work with clients is what will allow them to maintain trust.
It was at that moment when he took the opportunity to leave a message to his competitors and highlight that santander did not offer mortgages with floor clauses and that is why it does not have to consider changing its commercial policy now. Botín believes that the key is for entities to offer “ good services at competitive prices .” perplexity after denying a commission increase santander obtained a profit of 6,204 million in 2016, 4% more than the previous year. The entity attributed this data to “ growth in fee income and improvement in credit quality .” it is its best result since 2010. Ana botín had to work hard, during the presentation of the annual accounts, to overcome the storm of criticism from analysts of her commercial policy. She is betting, as the latest figures reflect, on compensating the drop in margins due to low interest rates with the increase in commission income. “ we are not raising the commissions ,” he made an effort to insist on up to three occasions.