Here and there, a few people mention that it "counts your own email opens," that it's "a bit limited," and that it "doesn't track cold reach," but the overall vibe is very positive in most of the comments. . in the case of salesforce, like email sync, it is part of the paid salesforce inbox package and is only sporadically mentioned in user comments. Email sequences while in the past this used to be a separate piece of software, most major sales crms today allow for sending email sequences: that is, the ability to send personalized emails at scale to your contacts from your own inbox . Input and automatically follow up, usually until you receive a response or the sequence ends.
Based on user feedback and some additional Best gps tracker service provider in Bangladesh research, sending email sequences from salesforce still requires purchasing additional software today. At hubspot, it's one of the main features of the sales hub "professional" plan. However, it also seems to be the feature that people complain about the most: "the limitations of cold outreach email are bad" hubspot "each email in a sequence must be a response" hubspot "you can't change the email subject in subsequent emails" hubspot "can't edit a moving sequence" "it's hard to correct a sequence" hubspot "i would like more visibility into sequence metrics" hubspot "only enroll contacts at a time in emails" hubspot let's hope hubspot acts on the feedback soon, because people currently don't seem to be very happy with the way the feature is built.
Reporting capability finally, the third big crm requirement that critics talk about is the need to be able to report on your customer data, sales results, and activity. This is a basic feature that you'll find in both salesforce and hubspot. Based on our own testing with both platforms, salesforce's reporting capabilities are more robust, while hubspot's reports are much easier to use. , the comments are a bit contradictory, indicating that there is still room for improvement: "one of my favorite parts of this tool is the 'reporting'" hubspot "i can't get some reports to work correctly" hubspot "reports are cumbersome and scattered: some are in one tab, while others are only visible in certain places" hubspot.