Data Analytics Helps. In This Process, The Security Of Data And Digital Infrastructure Must Be Sought And Guaranteed. Therefore, Cybersecurity Is Essential To Maintain The Trust Of Customers And Partners. – Customer Experience : Digital Transformation Seeks To Improve The Experience That Customers Have When Interacting With The Organization. This Means Offering Personalized Services, Multiple Communication Channels And A Seamless And Consistent Experience Across All Touchpoints. This Is Where Automation Processes Come In With Bots Or Robots That Facilitate And Improve Customer Service. Measurement And Evaluation : Establish Metrics And Kpis (Key Performance Indicators) To Measure.
The Progress And Impact Of The Digital OPT IN List Transformation. This Helps Identify Areas For Improvement And Adjust The Strategy If Necessary. Digitalization And Transformation: Similarities And Differences Although The Terms Digital Transformation And Digitalization Tend To Be Related, They Are Different Concepts In The Business Context. Having A Machine To Scan Paper Documents And Convert Them Into Pdf Is Not The Same As Creating Software That Allows You To Manage Documents In The Cloud . So, The Concept Of Digitization Refers To The Process Of Converting Information Into Digital Format, That Is, Transforming Data, Documents And Processes That Were Previously Analog Into Accessible And Manageable Digital Formats. Digitization Reduces The Work With Physical Documents And Makes It Easier To Search For And Access Information.
However, It Is Not Necessarily A Profound Change In Processes Or The Business Model. While Digital Transformation Allows Us To Redefine The Way In Which An Organization Operates And Takes Advantage Of Digital Technology. This Stage Involves Changes In Culture, Processes, Business Models And Customer Experience. Therefore, Digital Transformation Seeks Not Only To Improve Processes, But Also Requires Innovation, Agility And The Organization's Ability To Respond To Changing Market Demands. What Are The Most Important Technologies? A Survey Conducted By Mckinsey On 'the New Digital Advantage: Rethinking Strategy For The Post-pandemic Era ' Concludes That In The Future The Companies That Will Remain Are Those That Put Technology At The Center Of Their Perspectives, Capabilities And Leadership.