If your phone number is already associated with a WhatsApp Business Account, you will need to disconnect it. See the link in the article. How to Connect HubSpot to WhatsApp Business - Step 6 NB if during the synchronization procedure you use a phone number already associated with a Business Account, WhatsApp will ask you to delete it using this procedure. At this point you have connected the two platforms. Now your customers can start contacting you on WhatsApp. Every time a message arrives, you will receive a notification.
However, if you do not want to receive any, you can change this setting. When the message arrives from a new number, a new inbox conversation thread opens in HubSpot. You can whatsapp number respond for the duration of the messaging session, which expires 24 hours after the customer's last response. And if you didn't have time to respond? You can send a pre-written message. As soon as you receive a response from your customer, a new 24-hour session will open. You can use the service from both desktop and mobile with the HubSpot app .
Not only that: based on your users' permissions and privacy consents, you can also create automatic message templates to send to your opt-in list . A great opportunity if you want to combine automation and personalization in customer care and marketing.