Best Practices for Telephone Customer Service Personnel training and development
To ensure high quality telephone communications, it is necessary to invest in continuous training of personnel. Operators must
have knowledge about the product or service;
understand company procedures;
be able to communicate correctly with clients.
Regular training helps to update knowledge email list and improve the professionalism of staff.
CRM. A CRM system is necessary for managing long-term relationships with clients and optimizing sales and service processes. CRM allows you to easily maintain a client database, create and automate digital funnels, set tasks and reminders for managers, and much more.